Office IP Telephony in Tashkent

IP telephony replaces obsolete analog lines with communication over the internet: multi-channel numbers, internal extensions, voice menus and call recording. SAT Solutions deploys office PBX systems for companies of any size — from five employees to call centers with dozens of operators, uniting branches into a single communications network.

What changes for the client who calls you: the line is never busy again. A multi-channel number takes all calls at once, a voice menu (IVR) routes them to departments — "press one for sales" — and if a manager does not pick up, the call goes to a colleague, a mobile, or a queue with music instead of beeps. Missed calls are logged with the number — every one can be called back.

What changes for the owner: telephony becomes measurable. Call recording ends the "who said what" disputes and doubles as a training tool for new managers. Statistics show how many calls were taken and lost, who talks how much, and which hours carry the peak load. CRM integration pops the client card on an incoming call and writes every conversation into the deal history.

Internal calls stop costing money. Extensions between employees, offices and branches are free wherever they are: a call from Tashkent to the Namangan branch is an internal call by short number. An employee on a business trip stays reachable through a smartphone app with their office number — the client never notices the difference.

A PBX can be cloud or on-premise, and we price both honestly. The cloud one needs no hardware and launches in a day, on a monthly fee. The local one (including Asterisk) pays off at larger headcounts, depends on nobody's servers and is more flexible to customise: non-standard scenarios, ERP integrations, a call center with a supervisor and whisper coaching. Hybrid works too: a local PBX in the office plus cloud numbers for advertising campaigns.

Hardware is matched to the tasks: desk IP phones for managers, headsets for the call center, DECT handsets for warehouses and production floors, softphones on computers where a physical device is unnecessary. The network is prepared properly: telephony gets its own VLAN with priority, so the voice does not croak while accounting downloads updates.

Deployment takes from one day for a cloud PBX to a week for a call center with integrations. We port existing numbers, configure the scenarios and train the staff. Then we support the system: menu and queue changes, new employees, statistics — by request, not "go find a specialist". We work across Tashkent and all of Uzbekistan.