What the client hears
The main change for the caller: "busy" disappears. A multi-channel number takes all calls at once, the voice menu routes them to departments, and if a manager does not pick up, the call goes to a colleague, a mobile, or a queue with music. Every missed call is logged with the number — everyone gets called back.
For the company this is direct money: a missed call to sales is a client gone to a competitor. An IP PBX turns the call flow from a black box into a managed process.
What the owner sees
Telephony becomes measurable. Statistics show how many calls were taken and lost, who talks how much, and which hours peak — shifts and headcount are planned from numbers, not from gut feeling. Call recording ends the "who promised what" disputes and doubles as a training tool for newcomers.
CRM integration closes the loop: an incoming call pops the client card, the conversation lands in the deal history, and missed calls become "call back" tasks automatically. A manager can no longer "forget" a lead — the system does not let them.
Cloud or on-premise PBX
A cloud system launches in a day and needs no hardware: a monthly fee, with maintenance on the provider's side. The right start for small teams and companies without their own IT person. An on-premise PBX — Asterisk included — pays off at larger headcounts: no monthly fees, full control, flexible customisation for non-standard scenarios and integrations.
Hybrid works too: an on-premise system in the office plus cloud numbers for advertising campaigns — each ad channel gets its own number, and you see where calls really come from.
Hardware and rollout
Devices follow roles: desk IP phones for managers, headsets for call center operators, DECT handsets for the warehouse, softphones on computers where a physical device is unnecessary. The network is prepared properly: telephony gets its own prioritised VLAN so the voice does not croak under load.
Rollout takes from one day for a cloud PBX to a week for a call center with integrations: we port the numbers, configure menus and queues, and train the staff. Then we support by request — scenario changes do not require "finding a specialist". We work across Tashkent and all of Uzbekistan.
Connectivity and backup links
Call quality rests on the internet channel: telephony needs about 100 Kbps per line, but latency stability matters more. Voice traffic is placed in a separate VLAN and prioritised on the router, otherwise a large upload breaks up speech.
In an office where answered calls mean revenue, a second provider and a UPS for the PBX are planned in advance. If the link drops, a cloud PBX forwards calls to staff mobile numbers automatically.
FAQ
Do we keep our city number after the switch?
Yes — existing numbers are ported or connected to the IP PBX through a gateway. Clients keep calling the familiar number; only what happens after the ring changes.
What happens to calls if the internet goes down?
Forwarding to mobiles is configured: calls are not lost even in a full outage. For critical offices we add a second ISP or an LTE backup.
How much does IP telephony cost for a 10-person office?
The cloud option is a monthly fee for numbers and seats plus IP phones or headsets. An on-premise PBX costs more upfront but has no subscription. We quote both options for free against your call profile.
Can calls be recorded, and is it legal?
Recording is a standard PBX feature. For legality, staff are notified in writing and clients hear a notice in the greeting. We help set this up correctly.
Installation works cost calculator
Set the number of points — the calculator lays out a site plan and shows the range from our standard price list. One minute, no phone calls.
Related services